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Explore How We Protect Your Personal Data

At lektoto login, your personal data — including account details, payment records from DANA, OVO, GoPay and QRIS, and browsing activity on our platform — is handled under…

Data stored securelyDANA, OVO, GoPay, QRIS contextYour right to accessClear retention periodsContact us any time
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lektoto login Explore How We Protect Your Personal Data
PRIVACY CONTACT PATHS

Open a Data Request With Our Privacy Team

If you want to correct, delete or export your personal data, our privacy team is reachable through three direct channels seven days a week. Whether you are writing from Yogyakarta or anywhere else in Indonesia, we aim to respond to data-related requests within 48 hours of receipt.

Team online

Live Chat

Start a live chat session from your account dashboard any time between 08:00 and 24:00 WIB. Our privacy-trained agents can raise a data request ticket on your behalf immediately during those hours.

Email Support

Send your data access or deletion request to our dedicated privacy email address. Include your registered account username so we can locate your records without delay. Responses arrive within 48 hours.

Account Settings Panel

Navigate to Settings then Privacy inside your lektoto login account to submit a data export request directly. The panel shows you what categories of data we hold and lets you flag specific records for review.

DATA HANDLING STANDARDS

See How We Manage Your Account Data

We apply layered security and documented retention rules across every data category we hold, from payment method records to device session logs.

Encrypted Storage

All personal data, including payment method identifiers for DANA, OVO, GoPay and QRIS, is stored using AES-256 encryption at rest. Access is restricted to authorised personnel with a logged, auditable reason for each retrieval.

Cookie Controls

We use session cookies for account authentication and analytics cookies to measure page performance. You can view and adjust your cookie preferences at any time through the cookie banner or your browser settings without losing account access.

Account Security

Two-factor authentication is available for all accounts. If we detect a login from an unrecognised device, we send a verification prompt to your registered email or phone number before granting access to your profile or wallet.

Data Retention Rules

Active account data is retained for the lifetime of your account. After account closure, we keep minimum records for the period required by Indonesian financial regulation, then delete or anonymise all remaining personal identifiers.

Third-Party Sharing

We share data only with payment processors such as the networks behind DANA, OVO, GoPay and QRIS, and with fraud-prevention services. Each third party operates under a data processing agreement aligned with the scope of this policy.

Your Right to Correction

If any personal data we hold about you is inaccurate, you can request a correction through the account settings panel or by contacting our privacy email. We will action confirmed corrections within seven business days.

Switch to the Answers Your Data Questions Need

These are the data and privacy questions we hear most often from people who hold an account with us. Each answer reflects current policy, and you can follow up with our privacy team if your specific situation needs a closer look.

We collect your name, email address, phone number, date of birth, and the payment method details you use — DANA, OVO, GoPay or QRIS. We also log device identifiers and IP addresses to protect your account from unauthorised access.

Go to Settings then Privacy inside your account and select 'Request Data Export'. We will compile a file of your stored personal data and send it to your registered email address within five business days of the verified request.

Yes. Submit a deletion request through the account settings panel or via our privacy email. We will delete all non-mandatory data. Some records must be kept for the period required under Indonesian financial regulation before permanent deletion.

We share payment metadata only with the processing networks that handle DANA, OVO, GoPay and QRIS transactions, and with fraud-prevention services. No data is sold. Every sharing arrangement is covered by a signed data processing agreement.

After closure, we retain the minimum records required by Indonesian financial and regulatory rules, then permanently delete or anonymise all remaining personal identifiers. The exact retention period depends on local law applicable at the time of closure.

We use strictly necessary cookies for login sessions and optional analytics cookies to measure performance. You can accept or reject non-essential cookies via the cookie banner shown on your first visit, or update preferences in your browser settings any time.

Reach our privacy team via the live chat channel (08:00–24:00 WIB) or by email. Include your account username and a short description of the concern. We aim to acknowledge all privacy complaints within 24 hours and resolve them within 14 business days.

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